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Frequently Asked Questions

Frequently Asked Questions

Browse our FAQ page for answers to everything you would like to know about what we do, what we charge, our process, and how everything works.

  • The subscription plan lasts for a minimum of 12 months and is month to month after that. Cancel anytime after the 12 months have passed. If you cancel, you don’t keep the site.

  • You just have to sign a new 12 month contract.

  • Early cancellation (before completing the 12-month minimum term) requires payment of the remaining balance to equal the standard website cost ($800), minus any payments already made. We value long-term partnerships with our clients and seek to work with businesses who share this commitment.

  • We provide secure payment options through email invoices via Wave, which includes a link to our secure payment portal. For monthly subscriptions, we accept all major credit cards and debit cards. For lump sum website projects, we utilize ACH bank transfers to minimize processing fees. For your security and our efficiency, we DO NOT ACCEPT CHECKS OR MONEY ORDERS.

  • All invoices include a 7-day grace period. After this period, a $30 late fee will be applied to overdue payments. For subscription clients with multiple overdue monthly invoices without communication, we reserve the right to terminate the contract, making the client responsible for the full website cost. We pride ourselves on flexibility and understanding unique circumstances, often providing assistance when needed. However, lack of communication may necessitate measures to ensure fair compensation for our web design services.

  • The $50 per additional page fee is a one-time charge, not a recurring monthly expense. For example, if your business requires 3 additional custom pages beyond our standard package, you'll pay $150 once, not monthly.

  • When you sign a contract, either lump sum or subscription, if we cannot design something you are 100% happy with and no longer want to move forward, then we will refund whatever you paid to get started. If we do end up moving forward with building the site, there are no refunds after that point. From then on, refunds are at our discretion.